Triton Communications, Inc. | 663 Brea Canyon Road, Suite 4, Walnut, CA 91789 | (800) 440-8580
(800) 440-8580 | info@tritoncomm.com
About Triton Communications, Inc.
OUR SERVICE COMMITMENT
The following services are included with your new telephone system:
Pre-installation
- The communications survey and analysis provided by Triton Communications' engineering and communication consultants will completely define your current and future telecommunications requirements.
- One of our communications consultant will oversee the entire installation procedure, and will be available for consultation on an ongoing basis. Triton Communications is aware that each telephone system is unique. Our engineer and consultant assigned to your company will design the ideal installation procedure for your company with no or very little down time.
Installation
- Our trained technicians will install, program and test your new telephone system to make sure you are completely satisfied. The installation of your new system will be done quickly and efficiently.
- We will provide instruction & training for everyone on your staff to show them how to take full advantage of the cost-saving features of your new telephone system.
Post-installation
- First year of service is covered 100% by warranty.
- Our service technicians are on call 24 hours a day, 7 days a week.
- We provide a fast 2 hour or less response time in emergencies and a 24 hour or less response time on routine service calls.
Triton Service Maintenance Agreement Programs
Gold Warranty
All EQUIPMENT is warranted against defects in materials and workmanship with NORMAL USAGE ONLY for a period of 365 days. (Any customer neglect or misuse of equipment and/or acts of God will, of course, negate this warranty). During this time period, Triton Communications, Inc. will provide correction of equipment by trained technicians, including all parts and labor. No Service Call charge.
HOURS: Service will be provided SEVEN (7) DAYS A WEEK, 24 HOURS A DAY.
RESPONSE TIME: WITHIN TWO (2) HOURS FOR MAJOR SYSTEM FAILURES involving an equipment failure that restricts the ability of the entire system to make and/or receive calls. MINOR EQUIPMENT MALFUNCTIONS will be responded within ONE (1) business day. Business day is 8:00 a.m. to 5:00 p.m., Monday through Friday except holidays observed by Triton Communications, Inc. or by customer.
Silver Warranty
All EQUIPMENT is warranted against defects in materials and workmanship with NORMAL USAGE ONLY for a period of 365 days. (Any customer neglect or misuse of equipment and/or acts of God will, of course, negate this warranty). During this time period, Triton Communications, Inc. will provide correction of equipment by trained technicians, including all parts and labor. No Service Call charge.
HOURS: Service will be provided FIVE (5) DAYS A WEEK, 8:00 a.m. to 5:00 p.m., Monday through Friday.
RESPONSE TIME: WITHIN TWO (2) HOURS FOR MAJOR SYSTEM FAILURES involving an equipment failure that restricts the ability of the entire system to make and/or receive calls. MINOR EQUIPMENT MALFUNCTIONS will be responded within ONE (1) business day. Business day is 8:00 a.m. to 5:00 p.m., Monday through Friday except holidays observed by Triton Communications, Inc. or by customer.
Preferred Warranty
All LABOR is warranted against defects in workmanship with NORMAL USAGE ONLY for a period of 365 days. (Any customer neglect or misuse of equipment and/or acts of God will, of course, negate this warranty). Any and all parts required to correct malfunctions will be charged to the customer at cost. No Service Call charge.
HOURS: Service will be provided FIVE (5) DAYS A WEEK, 8:00 a.m. to 5:00 p.m., Monday through Friday.
RESPONSE TIME: WITHIN TWO (2) HOURS FOR MAJOR SYSTEM FAILURES involving an equipment failure that restricts the ability of the entire system to make and/or receive calls. MINOR EQUIPMENT MALFUNCTIONS will be responded within ONE (1) business day. Business day is 8:00 a.m. to 5:00 p.m., Monday through Friday except holidays observed by Triton Communications, Inc. or by customer.
Premier Warranty
All LABOR is warranted against defects in workmanship with NORMAL USAGE ONLY for a period of 365 days. (Any customer neglect or misuse of equipment and/or acts of God will, of course, negate this warranty). Any and all parts required to correct malfunctions will be charged to customer at cost plus 10%. Any more than TWELVE (12) Service Calls per year will be charged at a rate of $50.00 per call out.
HOURS: Service will be provided FIVE (5) DAYS A WEEK, 8:00 a.m. to 5:00 p.m., Monday through Friday.
RESPONSE TIME: WITHIN TWO (2) HOURS FOR MAJOR SYSTEM FAILURES involving an equipment failure that restricts the ability of the entire system to make and/or receive calls. MINOR EQUIPMENT MALFUNCTIONS will be responded within ONE (1) business day. Business day is 8:00 a.m. to 5:00 p.m., Monday through Friday except holidays observed by Triton Communications, Inc. or by customer.
INSTALLATION CHECK LIST
The following check list was developed to help ensure that the installation of your new telephone system will be organized and smooth:
Customer Responsibility
- Your approval on the appropriate agreement documents.
- Signature on the agency letter, which enables Triton Communications to coordinate with the utility companies.
- Does the equipment area have permanent power available?
Triton Responsibility
- Set up coordination meeting with customer to review placement of phones, special programming, etc.
- Inspection of your facility to determine special situations, applications and cabling requirements.
- Place order with local Telephone Company on customer's behalf, if applicable. Depending on situation, it may take 2 to 6 weeks for installation.
- Credit approval, if applicable (2 weeks prior to installation).
- Consult with customer for programming, data and telco service needs.
- Installation of your cabling, communication system, voicemail or other equipment.
- Set up on-site training session with customer (with hands-on experience).
